Workplace monitoring is slowing becoming more and more widespread. It’s understandable – there have been so many high profile security breaches over the last five years, that any company director would be mad to laugh off the benefits of call screening, heavy duty network security and watertight transcription services. It’s a big, bad world out there. The question is – are you prepared for it?
As information thieves, internet hackers and rogue financial traders have upped their game, the art of corporate security has grown ever more sophisticated too, say the experts at Buzzle.com. If you work with consumer records, public data or cash transactions – you absolutely do need a watertight confidentiality policy in place. Policy breaches should be treated extremely seriously and pre-empted at all possible opportunities.
Fortunately, there are several ways that you can do this. One of the most advanced is automated emotional analysis software – it transcribes and monitors all relevant information from documents, phone calls, emails and instant messages. It is this latter option that makes automated emotional analysis software so state of the art, says Forbes magazine. Visit www.intelligentvoice.com for information and advice on the availability of this type of software.
Picture the scene. You’re trying to wrap up a very important deal with a very important client. Things seem to be going well, but you can’t really tell whether or not this particular client is likely to push ahead with an investment or merger. Communications are plenty, but tend to come across as a little ambivalent.
Using extremely sophisticated data patterns, automated emotional analysis software can help you to better understand the emotional response of this client, and other clients like him. Don’t forget that the business world has its own set of rules and guidelines – it’s not always helpful to be completely honest about how keen or reluctant you might be.
Sometimes, a client is going to try and play it cool with you and that’s okay. By scrutinising instant messages with automated emotional analysis software, you’ll get a clearer picture of how your business is viewed by others. It’s also useful when it comes to working out how effective your customer care policy happens to be, says Desk.com journalist Alex Hisaka.
If you analyse all incoming instant messages and get more negative emotional results, than positive ones – you know that you need to work on bettering relations with your customers. This happens to be something that all businesses should take very seriously, no matter how large or small they might be. Your customer base is the lifeblood of your company and if it’s not satisfied, it’s time to shake things up a little.
Automated emotional analysis software can be very useful, but it’s far from perfect. Like all modern technology, it is not infallible – a machine can only be expected to do so much. This software works so well because it can be personalised by a user. You can add lists of relevant words to the software programme, words that are important to your company and its products.
This is a rather vital feature – after all, a machine can’t ‘understand’ what it hasn’t been programmed to recognise. As a result, this kind of technology can often be confounded by modern abbreviations and slang. As long as you programme it to recognise the terms that are relevant to your company, this shouldn’t be too much of a problem. Yet, there’s no guarantee that your software won’t ever run into a client that it finds difficult to analyse.
Author Bio: Greg Langella is a network security expert and software programmer. For more information and advice on automated emotional analysis software, he recommends www.intelligentvoice.com. He is currently studying for an MA in computer sciences.